PLEASE READ BEFORE PURCHASING YOUR TICKETS

A minimum purchase of 2 tickets is required.  The price includes the SMART WRISTBAND deposit but not your locker - DO NOT FORGET TO BOOK YOUR LOCKER

ENTRY TIMES: Click a time slot and the remaining tickets available for that time period will appear, each time slot has a small number of tickets to help us spread out arrival times to maintain appropriate numbers in the changing rooms and management of the park.

VISIT DURATION: 2 hour tickets are available in the first hour of opening and towards the end of the day ONLY. 3 hour tickets are available all through the day.  Sunset Splash Tickets are available when the waterpark is open until 7pm or after.  If the ticket time you want does not show up, it is not available, either it is sold out or does not exist in the hour that you wish to purchase it.  We do not have additional tickets if a slot is sold out, you will need to choose another time slot. At the end of your allotted time your smart wristband will expire; it will no longer work the slide traffic lights and your session will be finished – further attempts at the waterslides will result in the lifeguard asking you to exit the waterpark.

KINDLY NOTE you MUST arrive at the waterpark between the arrival times printed on your ticket. Arrival outside of these times does not guarantee entry, you may have your session cut short if you arrive late and entry will be subject to the prevailing operating conditions.

Please make sure you have selected the correct DAY and ARRIVAL TIME before continuing with your purchase.  There are *no refunds for tickets you do not use as they are taken from an allocation that could have been purchased by someone else. We are operating at a restricted capacity at this time. The waterpark continues to operate in ALL WEATHERS and you will be expected to attend for your booked session.

TICKET DELIVERY: All tickets are e-tickets. Your order confirmation will be sent to the email you gave in your account immediately following successful check out.  If you cannot see your order confirmation BEFORE calling us please check your SPAM, JUNK, or OTHER FOLDERS.  If you have noted the IN NUMBER that is all you need in order to for us to be able to find your booking on the day.

Please check our Visiting Info Pages before booking your tickets especially in relation to our COVID-19 changes to our operation (this supercedes any previously published information). It will help you decide whether a visit to the waterpark is for you at this time and tell you what is required of you as a visitor.

DO NOT attend the waterpark if you or any person in your social group is unwell

DO NOT attend the waterpark if you are waiting for a COVID-19 TEST RESULT

At all times obey ALL the signs and instructions of the waterpark staff - there are additional ones in operation due to SOCIAL DISTANCING REQUIREMENTS

FOLLOW the guidance and regulations issued by the UK Govt.  especially in regards to mixing with other household groups.

YOU MAY BE ASKED TO LEAVE IF YOU DO NOT FOLLOW THE RULES IN OPERATION AT THE WATERPARK   -   NO REFUNDS WILL BE GIVEN

REFUNDS:  At the management's discretion, with a minimum of 24 hours’ notice, EMAILED requests to alter the date and time of the visit will be considered. We cannot guarantee to comply with this request.  Please read COVID-19 info for exceptions to this.

Smart Wristbands

Please kindly note a £3.00 refundable deposit for each wristband is automatically added to your order.  On exit you must hand your undamaged wristband in to the wristband return desk for your wristband deposit to be returned to you.  This is NOT linked to your booking and you must make sure you make sure that the deposit is coming back on to a credit or debit card (we are trying to avoid cash at present). It will not happen automatically.  Do NOT leave without ensuring this is happening as mistakes cannot be rectified after you have left the building. 

DO NOT FORGET TO BOOK YOUR LOCKERS!!

A £1 deposit for each locker you require for your visit. We recommend a locker for each 2 people visiting in your group.

Upon arrival you will be handed the locker keys that you reserve here. The locker will be locked and when you open it a £1 will drop, Just put this back in to store your belongings. The £1 coin is now yours.

At the end of your visit take the £1 coin with you, as the return of your deposit, and leave the key in the locker door. Our staff will then know that the locker and key need sterilising and will follow our hygiene regime before it goes back into use.

ALL WATERPARK TICKETS ARE PRICED THE SAME REGARDLESS OF AGE*

The minimum age that a child can go into the waterpark unaccompanied is 12 years old. You should be aware that it is possible to exit our facilities and out on to Tower Park; you must satisfy yourselves that your children are old enough to be responsible and understand where they should be. We cannot take any responsibility for unsupervised young people. Remember that there is a minimum purchase of two tickets.  If they are attending with friends (subject to that being possible due to COVID-19 rules) all tickets should be purchased together.

Children aged 9 to 11:  As long as there is an adult (18+) on the waterpark premises who is directly responsible for them, children of that party may use the slides at the waterpark as long as they accompanied by at least one other slider aged 9 or above around the waterpark.

Children aged 5 to 8:  Children of this age MUST be supervised everywhere in the waterpark including on the slides by an adult (18+) as the supervising adult you should not be directly supervising more than two children aged between 5-8 at one time.

Chidren Under 5  -  ticket:  To help with social distancing, at this time these tickets do not have access to the slides; just Buccaneer SplashZone and and Ricky’s Reef.

Priority is being given to children who have purchased an Under 5 ticket, in these areas, even though they would under normal circumstances be available for children slightly older to play in.

Please do not be upset if your child 5+ is asked not to go into these areas or asked to come back later to see is sufficient room for them.

Adult Companion:  An adult companion ticket is required to support children under the age of 5 and one must be purchased for every child under the age of 5.

Please buy two under 5 tickets, one for the child and one for the adult companion who is not using the slides. A maximum of 2 companion tickets per child are permitted.

Companion tickets do not give access to the slides, any adult who wishes to slide should pay for a full priced ticket in the normal way. You may share your sliders smart wristband with the companion adult, to take turns on the slides.

Children under 5 but over 1m:  If your child is at least 1m tall and confident in the water, and would like to use slides appropriate for their height and confidence you may opt to purchase a full priced ticket instead of an under 5 ticket. Please note not all young children will enjoy the slides and remember that they must go down the slides on their own (no rides are double or lap-riding slides). If you decide on this we would recommend that there are two people to assist the child, one to slide first, then the child, followed by the 2nd adult, in accordance with the usual waterpark slide guidance.

SPECTATORS

Splashdown Poole is a family experience and so we do encourage all the family to take the plunge when they visit.  Though we recognise that it is not for everyone. Lots of spectators affects our building capacity and restricts the number of people we can allow in who want to use the flumes, and so there is a charge for admission of £5 per person includes a complimentary hot drink or bottle of water. These are ‘dry clothes’ admissions with no ‘wet side’ access except to the outside sun terraces (when they are open).

PLEASE NOTE THAT SPECTATOR AND UNDER 5 TICKETS ARE STRICTLY LIMITED AND YOU SHOULD MAKE SURE THAT THESE TICKETS ARE AVAILABLE IN THE SAME TIME PERIOD AS WHEN THE REST OF YOUR PARTY WISH TO USE THE FLUMES.  THEY GO QUICKLY DUE TO LIMITED AVAILABILITY PLEASE BOOK IN PLENTY OF TIME TO AVOID DISAPPOINTMENT.  YOUR PARTY WILL NOT BE ALLOWED IN UNLESS EVERYONE HAS A TICKET FOR THE CORRECT SESSION TIME.

Meal Deals offer a great value option for eating at the waterpark - the price paid online in advance is always cheaper than on the day.  You may eat your meal in the café are or the sun terraces (open seasonally).  Buy with your waterpark ticket NOW.

You will be issue with a special wristband on entry to the waterpark if you have booked a MEAL DEAL - you can choose to eat whenever you wish, although you may find it easier to do at the endo of your session, if you have a two hour ticket, so that it does not cut short your time on the waterslides.  Additional time to eat your food is possible.

Choose from either a HOT MEAL DEAL or COLD MEAL DEAL or KIDS MEAL DEAL (for children under 12)

HOT MEAL DEAL:

On the day choices are from Sausage Roll, Pasty or Hot Dog, they all come with regular fries and a regular soft drink or regular tea or coffee.

COLD MEAL DEAL:

Choose a sandwich from the selection available on the day. Sandwich comes with a packet of crisps and a regular soft drink or regular tea or coffee

KIDS MEAL DEAL:

On the day choices from Kids' Hot-Dog, with small fries and a 12oz soft drink OR a Kids' Lunch Box, which includes, a choice of kids' sandwich (ham,cheese or jam), crisps, fruit drink,  yoghurt and a choice of an apple, satsuma or banana.

Following the UK Government's announcement, we are now able to be open again  - with effect from 21st May 2021.

Our website has been updated with all the important changes we have made to make Splashdown Waterpark, Poole, Dorset, as safe as reasonably possible for our staff and our visitors having taken due regard to the information provided by the Government. We have carried out an extensive risk assessment of our site and implemented a number of changes to our procedures, the layout of the site, and reduced the number of people allowed into the waterpark at any one time.

A minimum purchase of two tickets is required.  

IMPORTANT: You must arrive at the waterpark between the arrival times printed on your ticket.  Arrival outside these times does not guarantee entry and may shorten your visit, depending on prevailing operational conditions.  Please make sure you have selected the correct day and arrival time before continuing with your purchase and arrive in good time for your session.  You should check our Visiting Info Pages before booking especially in relation to our COVID-19 changes to our operation (this supersedes ANY previously published information) and what is required of you as a visitor.

• DO NOT attend the waterpark if you or any person in your social group is unwell
• At all times obey ALL the signs and instructions of the waterpark staff - there are additional ones in operation due to SOCIAL DISTANCING REQUIREMENTS
• FOLLOW the guidance and regulations issued by the UK Govt. at all times.
• DO NOT attend the waterpark if you are waiting for a COVID-19 TEST RESULT
• YOU MAY BE ASKED TO LEAVE IF YOU DO NOT FOLLOW THE RULES IN OPERATION AT THE WATERPARK   -   NO REFUNDS WILL BE GIVEN
• PLEASE BE MINDFUL OF THE GOVERNMENT RULES AROUND GATHERING WITH PEOPLE OUTSIDE OF YOUR HOUSEHOLD/SUPPORT BUBBLE - IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU DO NOT BREACH THE PREVAILING REGULATIONS

*Tickets purchased on this site are non refundable as they are taken from an allocation which has a maximum and their purchase will prevent them from being bought and used by other customers wishing to visit. At the management's discretion, with a minimum of 24 hours notice, EMAILED requests to alter the date and time of the visit will be considered. We cannot guarantee to comply with this request.

Should we need to close again due to COVID - 19  restrictions your ticket is safe, we will put your ticket on hold with a new date and time to be decided by you.  In the unlikely event that a new date or time cannot be found, a request for a refund should be EMAILED to us.

If you find that due to COVID - 19 your scheduled visit is postponed, you may request your ticket to be put on hold with a new date and time to be decided.  It is not necessary to nominate a new date and time at that point.  Requests should be EMAILED at least 24 hours before your booking is due to start OR at the point that you become aware that you cannot attend due to COVID - 19 e.g isolation or positive test.  Requests for postponement in the 2 hours prior to scheduled attendance or afterwards will NOT under any circumstances be eligible for a refund.